Is it safe to use Tiket.com to book Indonesian flights from U.S.?

December 3, 2015 - Tech / Travel

With an itinerary set for a trip to Indonesia, I wanted to start booking my internal flights to Yogyakarta and Bali within the country.

A couple flight aggregation sites pointed me to Lion Air‘s website as one the many choices for low-cost carrier options in Indoenesia. I was delighted (delighted!) to find that my first internal one-way flight, a one-hour trip to Yogyakarta from Jakarta, was only going to cost approximately $30. And it was at the departure time I was looking for.

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I quickly filled out my information on Lion Air’s site and submitted for my ticket; paying for the fare with my VISA credit card. The site processed the information for about 4 seconds before the card was declined. I tried again. Declined.

I called my credit card company and they confirmed that the card was in good standing and active so I attempted the charge again only to be declined again. I thought that there might be something up with the card, so I pulled out my Mastercard, input the 16 digits and that was quickly declined, too.

After trying a couple workarounds that ended up as unsuccessful attempts, I searched the internet to find that this wasn’t uncommon. U.S. and Canadian credit card holders trying to pay for their airline tickets often have their cards declined in/on Indonesian websites.

I knew there had to be a way to purchase flights before being physically in the country. I searched around and came across a few Lonely Planet forum posts that suggested that Tiket.com would be able process the transaction.

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Is Tiket.com Safe?

Whenever dealing with a new website, especially processing an online transaction overseas, you’d be foolish not to do some research on the site — it’s probably the reason how you got to this post in the first place (good job!).

A quick Google search on Tiket.com showed that they had a legitimate Twitter account,Facebook page with thousands of followers, as well as a professional-looking print ad campaign. Not a bad start.

Then I came across this article from TechinAsia.com that interviewed their CTO. Here’s an excerpt from that piece:

Tiket.com is the undisputed champion in Indonesia for online bookings in the travel, events, and hospitality sectors. Tiket has done so well since its inception in 2011 that it even reached profitability in early 2013. Ardianto can’t seem to recall the tipping point, but says, “Actually, our business skyrocketed in that April, and we really don’t know why. Our revenue between 2012 and 2013 went up 1,300 percent. I think our number of customers just reached a critical mass and we started making a lot more sales. We were quite surprised and shocked.”

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Ok, Tiket.com seems legit, so I started the process of a flight search. I was surprised by Tiket.com’s polished look and impressed by how easy and pleasing the flight search and selection process was. Take a look at the graphic Tiket.com shows you while it searches for tickets:

tiketcom searching for tickets

Honestly speaking, the site behavior was better than many U.S.-based sites and that did a lot to quell any remaining concerns about the legitimacy of the site.

Unfortunately, when I got to the final step of paying for the tickets, I was declined with the following message: “Your payment has been declined for security reasons.”

tiket declined credit card

(There’s information circling around that having your card “Verified by VISA” would do the trick — if that worked for you, please tell us in the comments)

In the end, despite the slick looking site and smooth experience, Tiket.com ended up declining both my credit cards (VISA and Mastercard) — probably for the same reasons as LionAir’s site.

Bummer. So the Tiket.com site seems like a reputable and safe website to book tickets, but I was unsuccessful booking tickets from the U.S. If you were able to book an internal flight in Indonesia from the United States or Canada with a credit card, let us know in the comments.

Next up: Trying to use TicketIndonesia.info to get my Indonesian domestic flights from across the Atlantic.

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› tags: airline tickets / airlines / buy indonesia tickets from USA / credit card / declined / foreign transaction / Indonesia / international asia / international travel / Jakarta / Lion Air / Mastercard / southeast asia / TicketIndonesia.info / tiket.com / Verfied by VISA / VISA /

Comments

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  3. Lorena says:

    Hey! So I’m having the same problem right now booking flights within Indo. Hoping to actually get a flight to LabuanBajo then Back to Flores. I tried everything butuan payment was also declined. Did you manage to get your ticket? And how did you do it. Any help would be greatly appreciated. Thanks

    • stuart says:

      Hi Lorena-
      I had to contact them and send over my passport and credit card so they could greenlight my card. It took a while. Good luck

      • Lo says:

        Thanks! It only took a few hours. I guess, they become more efficient with this whitelisting thing. :)

  4. wawan says:

    I think Tiket.com trusted because they have done to collaborate with Australia embassy to get increase tourist Indonesia & Australia. You can check in http://indonesia.embassy.gov.au/jakt/MR17_028.html

  5. Jackie says:

    Hi, I am just wondering if you encountered any problems with Tiket.com after sending a copy of your passport and credit card? Did the tockets work? No issues? Thanks. Just worried because they did not reply to me anymore after sending the photo requested.

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