What is the ‘FSPRG.COM’ charge on my credit card statement?

Did you find a suspicious looking ‘FSPRG.COM’ charge on your credit card statement recently? Me too. Not just me too, but join the club. Thousands have wondered where this charge originated.

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It turns out that FSPRG.COM is short for a company called FastSpring based in Santa Barbara, CA. And it turns out they’re a legit vendor. I eventually found out that FastSpring provides service to thousands of *other* companies by processing their credit card charges for subscription services, usually for software or similar online products. In other words, though you may not have ordered anything from FastSpring, you likely did from one of their clients and that makes a legitimate charge.

In my case, I paid for a annual subscription to an SEO software company named Ahrefs. It obviously didn’t show up as Ahrefs on my credit card, but as the infamous, capitalized spammy-looking statement code: FSPRG.COM.

It’s not uncommon for me to make large purchases on my business card, so when it first showed up on my card, I couldn’t figure out where it came from. I was about to dispute the charge when I decided to look it up again. I came across this site with an explanation of the company’s services:

FSPRG is FastSpring’s charge code. FastSpring processes subscription services, software or product charges for many companies. If you do not recognize the charge, you may contact FastSpring and they explain the charge to you.

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That made me a little more curious. So I did more searching, both on the search engines and the receipts in my email. From FastSprings site:

FastSpring is a trusted reseller of software products and services. We handle all aspects of purchasing and delivery, including licensing and activation. We also take care of all aspects of buyer satisfaction and payment-based customer support.

So why don’t they add come context to their charges? They try to, I think. In my email receipt from Ahrefs, there was this note: “Charges will appear on your bill as: FS *ahrefs.com” Although it didn’t — at least not where I saw it. It could have been truncated – not sure what happened, but all I saw was FastSpring’s charge code FSPRG.COM. So, if you do not recognize the charge, you may contact FastSpring and they’ll explain the charge to you.

A list of FastSpring’s vendors to jog your memory

Here’s a list of some of the companies that FastSpring (FSPRG.COM) helps with their payment processing and charges for software subscriptions and downloadable web products. For a longer, updated list of clients — that may have been the originating charge on your card, go here.

    • Ahrefs
    • Apparent Software
    • BOINX Software
    • Connectify
    • Coventry
    • CryptoSys
    • DaisyDisk
    • DBEXTRA
    • Devmate
    • DeepTrawl
    • Espresso
    • FANTASTICAL
    • Fireshot
    • FirmaSAT

.

  • Flexibits
  • FLOWBREEZE
  • GOVERLAN
  • HDRsoft
  • IntelliAdmin
  • LOOP FOR VOX
  • MACPhun
  • MAC Cleaner
  • PC MAC-CLEAN
  • PDFpen
  • PDF PRO 10
  • Pixate
  • Poker Copilot
  • POSTBOX SOFTWARE
  • RealMac Software
  • SecureMAC
  • Sketch
  • SMILE
  • Styleworks
  • Text2Go
  • Things for MAC
  • Thoughts
  • Tumult

So if you see FSPRG.COM on your statement, take a little time to think about where this charge may have originated. If you can’t figure out it after some time, then you can contact FastSpring directly at 877 – 327 – 8914 or can quickly question the charge on Fastspring’s webform. They’ll get back to you within a few hours, usually sooner, to provide some description and details as to what you actually bought (or not!) 

Please Don’t Post Sensitive Information

UPDATE: We’ve had several users leave comments on this post about charges they don’t recognize or believe they are opening a ticket for FSPRG customer service or assistance. Here’s a couple examples we’ve received with sensitive info redacted:

I have a charge on visa I do not recognize.  It is for $29.95 with reference number [redacted], Account number [redacted] made on 3/30/17

And this person gave their credit card number!

I have received a charge in my VISA Card No [redacted] for a PC Cleaner of [redacted]. I do need a detailed invoice for this Charges.

Don’t do that! Please do not leave comments looking for FastSpring/FSPRG customer service or posting credit card accounts, reference numbers, or any sensitive personal information! To reach FastSpring about a charge you don’t recognize, call 877 – 327 – 8914 or fill out Fastspring’s webform to question your card charge.

Hope that helped/Good luck!

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76 thoughts on “What is the ‘FSPRG.COM’ charge on my credit card statement?

  1. je viens d’avoir 2 prélèvements sur ma carte bleue 47,94 euros et 11,51 euros au nom de FSPRG.COM. Je ne sais pas à quoi ces montants correspondent, pouvez vous me l’expliquez, je pense qu’il n’y a que vous qui avez ce libellé? j’aimerai une réponse rapide parce que j’ai fait opposition sur mon compte et le service juridique de ma banque va me rembourser. Je ne voudrai pas avoir fait une erreur. Merci

  2. I have a charge on visa I do not recognize. It is for $29.95 with reference number [redacted], Account number [redacted] made on 3/30/17

  3. I have received a charge in my VISA Card No [redacted] for a PC Cleaner of [redacted]. I do need a detailed invoice for this Charges.

  4. Noticed a charge on my credit card today for $79.99. Can you provide me more information about this charge?

  5. A few days ago i was charged 39.95 and 9.95. I do not recognize these charged and I want my money refunded.

  6. I was charged 39.95 and 9.95 a few days agol I dont know this charge and I want it reversed.

  7. I received a charge on my master card. For what ever reason this was done I wanted it canceled.

  8. Received a charge of $19.80 on May 03,2016 and do not know what it is for. Could you please supply details.
    Thanks!

  9. I have a charge on my credit card for $39.95 for pc cleaner that I did not order nor do I want to pay it.Please refund me immediately. It was dated May 26. 2017

  10. Please remove the $19.97 charge on my credit card for PC Cleaner. I did not authorize it.

    Debbie Hughes

  11. please DISCONTINUE ALL CHARGES TO MY DISCOVER CARD AT ONCE. I CALLED ABOUT ONE MONTH AGO TO DISCONTINUE AND HAVE CHARGES ON MY JULY BILL.

  12. I have not ordered any product from you. You have charged my credit card for $ 1.99 each charge.
    Please creit my account or wailill file fraud charges
    on Sept 5th,2017.

  13. So I call this phone # to ” HELP REPAIR MY LAPTOP ” I was on the phone with guy for over an hour and he could not FIX IT!!! So now he is going to get his ” BOSS ” to help him…right !!! Puts me on HOLD and the phone goes DEAD !!!! He hung up on me!!! I WANT MY $39.99 BACK ON MY CARD NOW !!!!!!!!!!!! I`m reporting this to BBB.

  14. BONJOUR

    Mon compte en banque a été debité de manière frauduleuse le 31/1/2017.
    FSPRG.com la somme de 59,95€ débitée le 1/1/17
    Il s’agit d’un compte professionnelle.Je garde tous les justificatifs.
    Je vous prie de me rembourser immédiatement cette somme.
    Dans le cas contraire je contact dans le courant de la semaine prochaine le service juridique d’une association de consommateur.
    Merci d’avance

    Je

    1. J’ai été débité 3 fois de 6,04 € sur mon compte Visa, mais je ne sais pas pourquoi. Je vous demande de bien vouloir supprimer ces débits et bien vouloir me rembourser.
      Merci

  15. In my case that was a charge for a Sketch licence (design software).
    Dans mon cas, il s’agissait de l’achat d’une licence Sketch (logiciel de design).

  16. I have a charge of $39.95 on my bank acct for Mac-Cleaner made on 10/29/17.lease advise as to what this is. Thank you!

  17. In my case I order to Mac Cleaner a anti-virus for 39?95€ and I have been debited of 71,88€ without my authorization. I want my money back as soon as possible.

  18. I have NO requirement for your services/ I am retired 89 y.o DO NOT RUN A BUSINESS requiring your security Please REFUND your charge £198.99
    WHAT THE HELL AM I SUPPOSED TO BE BUYING

  19. Bought a piece of software from Memento Database and was charged TWICE by Fastspring. Currently trying to get my money back. Apparently one charge was a “pre-authorisation” charge but there was no warning they were going to charge me this.

  20. Vous avez prie 99.00$ sur ma carte de credit et ce paiement sera récurent! Je n’ai jamais acheté vos services, ceci est frauduleux. Si je ne suis pas remboursé dans les prochains 5 jours, je vais soumettre mon dossier au service de protection aux consomateurs.

  21. Your business ethics are obviously suspect in reading all the above inquiries and complaints. If you are a legitimate business, you should refund any and all monies taken from these people who were, more than not, duped into buying something they did not want or need, as in the case of my sister’s charges, which I am actively trying to figure out and retrieve for her. Shame on you for your underhandedness in what looks like highway robbery at its best.

  22. Today I had a charge of 1.76 for nothing I only use facebook to play one Game and have for years and have never seen your name or anything. I would like my money back i know it is not much but it is the point

  23. I did not authorize PC Mac Cleaner to charge anything to my credit card. This is a huge scam, I would not have caught it but this is my back up credit card, only gets used for special things, this was the only charge, was not authorized, someone should go to jail for doing this. These companies think that we will miss this charge, they are stealing from us thinking it will be OK, it is not OK, Lock them up.

  24. I HAVE A CHARGE ON MY CREDIT CARD FOR APC CLEANER THAT I DIDN’T ORDER…THE AMOUNT IF $59.90…PLEASE CANCEL AND CREDIT MY ACCOUNT. I ALREADY HAVE MCAFFEE

  25. Wow people! Please pay attention. This is not the FSPRG company, this is just some random person that did a little research and found out some info and kindly shared his findings.
    Are these findings legitimate? who knows but Stuart.co is not here to provide you refunds!!

  26. This is FRAUD…. I just got 5 charges in less then 2 weeks that I NEVER authorize…. you should be ashamed

  27. There is a charge amount of 9,29 E in my credit card. I need furher informatio of this. Why I have to pay this charge?

  28. I was just charged again 2 times for PC cleaner on my cancelled debit card. My bank should not have paid these amounts of $43.95 & $21.95. This company is scam to begin with and should be held accountable and deregistered.

  29. I received today 15/08/2018 at 18:35 a payment message on my credit card of € 12.99 from FSPRG.UK (GBR, Biester). Without having ordained anything. I ASK FOR AN EXPLANATION, but above all give me back my money. I’m waiting for the message.

  30. I have received yesterday 25-08-2018 at 10.23pm a payment message on my VISA credit
    card INR 807.59 from FSPRG.UK. without order anything. I ASK FOR AN EXPLANATION, but above all give me back my money. I am waiting for the reply message from you immediately.

  31. they also do the invoicing in the name of HDD Fan Control for Apple macs on behalf of Surtees Studios – you can it to the list

  32. I will stop any payments to FSPRG.UK NOW.
    If I see you have still working like this,stealing money
    from my account ,so see we in Court.

  33. Just Discovered …Last three Saturdays FSPRG.UK have been deducting money from my credit card!! It appears to be a familiar pattern with them. Wrote to them today about it and got an auto generated mail reply.

  34. I called in October to have this stopped. I no longer want Mac-Clean and that is what I told the young lady I spoke with and she said she would take care of it. I checked my checking account today and there are 3 charges that I demand reimbursement for on Dec 03 – $4.99, $19.95, and $39.95. On Nov 02 there was a debit from my account for $4.99 which is after I called in October sating that I wanted this cancelled. I expect full reimbursement of $69.88. Please reimburse my account $69.88 immediately.

  35. My credit card was debited with INR 840.45 on 14th dec 2018 ie Yday. Reimburse the money ASAP. I haven’t done any foreign transaction from this card.

  36. Invoice was done for FSPRG.UK / BICESTER.

    My inquiry to FastSpring was very fast answered: deduction was done for SnagIt on behalf of Techsmith – which was absolutely OK.

    So Techsmith could be added to the list of vendors.

  37. I have no idea who or what FSPRG.uk.is and I have, to my knowledge, never had any contact or dealings with them. I would like an explanation and the return of my money. Thank you.

  38. I have several charges on my bill and I am an 81 year old senior with no need for whatever it is your selling…What the hell is this???? Please contact me asap…If not I will go to the BBB and also contact Xavier Bashara at the Atty. Generals Office…

  39. WARNING: This is nothing but a fraud. Sad thing is…this is a third party billing. You don’t know your screwed until you get to this point

  40. add FSPRG.UK / BICESTER to the list.
    Took ages to realise Family Tree Maker used this means of collecting payment.
    Is nothing simple these days????

  41. I received a charge for 59.00 Euro on my Credit Card account from FSPRG UK, a company which I never ordered anything from. Yesterday I filled in a form for explanation received the answer they sent me an email. Unfortunately I never received the email so I assume this is a false charge.
    Please remove the charge from my credit card account and never charge it again.

  42. I want to point out, that this company did so far not answer any of my submitted forms nor explain what the charge is for. I therefore suspect fraud. The announced emails never arrived nor did they turn up in my “spam-folder”.

  43. I have 2 charges on my bank statement which I don’t know what for. I tried calling the 800 # and was told to go on line. I went on line and was told to call the 800#. IS THIS A JOKE OR WHAT? Also I was charged with 2 overdrafts. I was not expecting anything being taking out of my account as I am on SSI.

  44. I want an exclamation as to the 2 charges on my bank statement. If I don’t here from anybody I will take action further.

  45. I have a lady calling me the tech sup is no longer in business. They keep telling me to call this 610 number. Could this be a scam.

  46. I am doing edit to my credit card charges and I noticed you charged my credit card $199.00 on 01/18/2017 FS timesheets I never use your company.
    Please refund / return my money ASAP. Explain further about this charges.

  47. I received my card invoice and noticed 2 charges of $69 both on the same day. I went online to this company and keyed in some information and it came back and said they was nothing to be found. This is a scam. I have NEVER had any dealings with this company. I called the credit card company and she told me they have gotten several complaints about fraudulent charges from this place from other clients.

  48. Same here, why you charged me twice,
    150 dollar for the item i’ve never ordered, i don’t even know this transactions.
    cancel it, give my refund.

  49. I have a charge from FS ” Positivity Blog ‘ that I do not recognize posted on 6/28/2020. I called the 877 number and just get a recording…not a person. Can you help me with this?
    Thanks so much.

    P.S. When I try to post this, your site will not let me do so

  50. I never order with this company so I want my refund please contact me ASAP my e mail trulyblessed350@ yahoo.com

  51. I have no idea who you are and you have charged my account 4 times @$10.00 each!!! I want my money back in my account ASAP!!! Cancel everything you have on me. I do not want any services or merchandise from you.

  52. The $10.85 charge I’ve had on my creditcard for several months, I have disputed. I was promised it would not happen again. HELLO, happened again in July!! What do I have to do??

  53. Hey guys, stop this already…..if you want money why don’t you get a job like the rest of us. I guess it is easier to sit on your butts and rob hundreds of well meaning people that the only thing they did wrong was to order something over the internet.
    Try to call you at 877-327-8914……well, I guess the answering tape just burned out from plying:
    IF YOU ARE TRYING TO DISPUTE A CHARGE ON YOUR CREDIT CARD GO TO FSPRG.COM
    Well here I am and still not getting any answers. The only thing left is cancelling my card which I will do ipso facto. Don’t bother answering this e-mail you crooked bas…ds.

  54. I WANT YOU TO RETURN MY MONEY YOU HAVE BEEN TAKING OUT OF MY ACCOUNT, YOU ARE FRAUDULENT AND I AM REPORTING YOU TO THE BBB. YOU JUST TOOK 2 PAYMENTS FROM MY BANK ACCOUNT. YOU HAVE NO PHONE NUMBER SO I CAN,T TALK TO ANYBODY. GIVE ME BACK MY MONEY AND CLOSE THIS ACCOUNT IMMEDIATELY

  55. When I first saw my statement FS *FSPRG.COM flags went up. But they do give you a date when the purchase was made, so I checked my Email regarding that date and sure enough, I had purchased a software and on their receipt it says that the purchase will appear as FS *FSPRG.COM. I was relieved.

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