What is the ‘FSPRG.COM’ charge on my credit card statement?

January 25, 2017 - Tech

Did you find a suspicious looking ‘FSPRG.COM’ charge on your credit card statement recently? Me too. Not just me too, but join the club. Thousands have wondered where this charge originated.

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It turns out that FSPRG.COM is short for a company called FastSpring based in Santa Barbara, CA. And it turns out they’re a legit vendor. I eventually found out that FastSpring provides service to thousands of *other* companies by processing their credit card charges for subscription services, usually for software or similar online products. In other words, though you may not have ordered anything from FastSpring, you likely did from one of their clients and that makes a legitimate charge.

In my case, I paid for a annual subscription to an SEO software company named Ahrefs. It obviously didn’t show up as Ahrefs on my credit card, but as the infamous, capitalized spammy-looking statement code: FSPRG.COM.

It’s not uncommon for me to make large purchases on my business card, so when it first showed up on my card, I couldn’t figure out where it came from. I was about to dispute the charge when I decided to look it up again. I came across this site with an explanation of the company’s services:

FSPRG is FastSpring’s charge code. FastSpring processes subscription services, software or product charges for many companies. If you do not recognize the charge, you may contact FastSpring and they explain the charge to you.

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That made me a little more curious. So I did more searching, both on the search engines and the receipts in my email. From FastSprings site:

FastSpring is a trusted reseller of software products and services. We handle all aspects of purchasing and delivery, including licensing and activation. We also take care of all aspects of buyer satisfaction and payment-based customer support.

So why don’t they add come context to their charges? They try to, I think. In my email receipt from Ahrefs, there was this note: “Charges will appear on your bill as: FS *ahrefs.com” Although it didn’t — at least not where I saw it. It could have been truncated – not sure what happened, but all I saw was FastSpring’s charge code FSPRG.COM. So, if you do not recognize the charge, you may contact FastSpring and they’ll explain the charge to you.

A list of FastSpring’s vendors to jog your memory

Here’s a list of some of the companies that FastSpring (FSPRG.COM) helps with their payment processing and charges for software subscriptions and downloadable web products. For a longer, updated list of clients — that may have been the originating charge on your card, go here.

    • Ahrefs
    • Apparent Software
    • BOINX Software
    • Connectify
    • Coventry
    • CryptoSys
    • DaisyDisk
    • DBEXTRA
    • Devmate
    • DeepTrawl
    • Espresso
    • FANTASTICAL
    • Fireshot
    • FirmaSAT

.

  • Flexibits
  • FLOWBREEZE
  • GOVERLAN
  • HDRsoft
  • IntelliAdmin
  • LOOP FOR VOX
  • MACPhun
  • MAC Cleaner
  • PC MAC-CLEAN
  • PDFpen
  • PDF PRO 10
  • Pixate
  • Poker Copilot
  • POSTBOX SOFTWARE
  • RealMac Software
  • SecureMAC
  • Sketch
  • SMILE
  • Styleworks
  • Text2Go
  • Things for MAC
  • Thoughts
  • Tumult

So if you see FSPRG.COM on your statement, take a little time to think about where this charge may have originated. If you can’t figure out it after some time, then you can contact FastSpring directly at 877 – 327 – 8914 or can quickly question the charge on Fastspring’s webform. They’ll get back to you within a few hours, usually sooner, to provide some description and details as to what you actually bought (or not!) 

Please Don’t Post Sensitive Information

UPDATE: We’ve had several users leave comments on this post about charges they don’t recognize or believe they are opening a ticket for FSPRG customer service or assistance. Here’s a couple examples we’ve received with sensitive info redacted:

I have a charge on visa I do not recognize.  It is for $29.95 with reference number [redacted], Account number [redacted] made on 3/30/17

And this person gave their credit card number!

I have received a charge in my VISA Card No [redacted] for a PC Cleaner of [redacted]. I do need a detailed invoice for this Charges.

Don’t do that! Please do not leave comments looking for FastSpring/FSPRG customer service or posting credit card accounts, reference numbers, or any sensitive personal information! To reach FastSpring about a charge you don’t recognize, call 877 – 327 – 8914 or fill out Fastspring’s webform to question your card charge.

Hope that helped/Good luck!

› tags: charge I don't recognize / COM / CONNECTIFY / Credit Card charge / credit card statement / FastSpring / fraudulent / FSPRG / FSPRG.COM / SMILE /

Comments

  1. SERAMONDI says:

    je viens d’avoir 2 prélèvements sur ma carte bleue 47,94 euros et 11,51 euros au nom de FSPRG.COM. Je ne sais pas à quoi ces montants correspondent, pouvez vous me l’expliquez, je pense qu’il n’y a que vous qui avez ce libellé? j’aimerai une réponse rapide parce que j’ai fait opposition sur mon compte et le service juridique de ma banque va me rembourser. Je ne voudrai pas avoir fait une erreur. Merci

  2. John says:

    I have a charge on visa I do not recognize. It is for $29.95 with reference number [redacted], Account number [redacted] made on 3/30/17

  3. Danny says:

    I have received a charge in my VISA Card No [redacted] for a PC Cleaner of [redacted]. I do need a detailed invoice for this Charges.

  4. Gerald says:

    Noticed a charge on my credit card today for $79.99. Can you provide me more information about this charge?

  5. william k says:

    A few days ago i was charged 39.95 and 9.95. I do not recognize these charged and I want my money refunded.

  6. william kesten says:

    I was charged 39.95 and 9.95 a few days agol I dont know this charge and I want it reversed.

  7. Kevin P says:

    I received a charge on my master card. For what ever reason this was done I wanted it canceled.

  8. Mario B. says:

    Received a charge of $19.80 on May 03,2016 and do not know what it is for. Could you please supply details.
    Thanks!

  9. Sharon B. says:

    I have a charge on my credit card for $39.95 for pc cleaner that I did not order nor do I want to pay it.Please refund me immediately. It was dated May 26. 2017

  10. Debbie Hughes says:

    Please remove the $19.97 charge on my credit card for PC Cleaner. I did not authorize it.

    Debbie Hughes

  11. PR MANDEL says:

    please DISCONTINUE ALL CHARGES TO MY DISCOVER CARD AT ONCE. I CALLED ABOUT ONE MONTH AGO TO DISCONTINUE AND HAVE CHARGES ON MY JULY BILL.

  12. saba says:

    you charged me 9.99 yesterday .i do not recognized these charged .i want my money refund.i want it canceled.

  13. saba says:

    please remove 9.99 charge on my credit card for PC cleaner.i did not authorize it.

  14. Billie Mccarter says:

    I have not ordered any product from you. You have charged my credit card for $ 1.99 each charge.
    Please creit my account or wailill file fraud charges
    on Sept 5th,2017.

  15. Larry F. says:

    So I call this phone # to ” HELP REPAIR MY LAPTOP ” I was on the phone with guy for over an hour and he could not FIX IT!!! So now he is going to get his ” BOSS ” to help him…right !!! Puts me on HOLD and the phone goes DEAD !!!! He hung up on me!!! I WANT MY $39.99 BACK ON MY CARD NOW !!!!!!!!!!!! I`m reporting this to BBB.

  16. Elisabetta says:

    Pls remove 361,79 on my credit card today at 14.23 hs

  17. Marguerite Moore says:

    I have a charge on my MasterCard and would like to know what product it is I purchased. Thank you

  18. MALAURIE says:

    BONJOUR

    Mon compte en banque a été debité de manière frauduleuse le 31/1/2017.
    FSPRG.com la somme de 59,95€ débitée le 1/1/17
    Il s’agit d’un compte professionnelle.Je garde tous les justificatifs.
    Je vous prie de me rembourser immédiatement cette somme.
    Dans le cas contraire je contact dans le courant de la semaine prochaine le service juridique d’une association de consommateur.
    Merci d’avance

    Je

  19. iris says:

    In my case that was a charge for a Sketch licence (design software).
    Dans mon cas, il s’agissait de l’achat d’une licence Sketch (logiciel de design).

  20. Marilyn says:

    I have a charge of $39.95 on my bank acct for Mac-Cleaner made on 10/29/17.lease advise as to what this is. Thank you!

  21. Philippe Luquet says:

    In my case I order to Mac Cleaner a anti-virus for 39?95€ and I have been debited of 71,88€ without my authorization. I want my money back as soon as possible.

  22. Alastair Scott says:

    Please ignore last email from me. Realised it was payment for family tree maker

  23. Jean Rocca says:

    I have a charge on my Visa card for $214.85. Could you please let me know what this is for.

  24. Ivan Bradder says:

    I have NO requirement for your services/ I am retired 89 y.o DO NOT RUN A BUSINESS requiring your security Please REFUND your charge £198.99
    WHAT THE HELL AM I SUPPOSED TO BE BUYING

  25. Tony Amor says:

    Bought a piece of software from Memento Database and was charged TWICE by Fastspring. Currently trying to get my money back. Apparently one charge was a “pre-authorisation” charge but there was no warning they were going to charge me this.

  26. Sebastien Vezina says:

    Vous avez prie 99.00$ sur ma carte de credit et ce paiement sera récurent! Je n’ai jamais acheté vos services, ceci est frauduleux. Si je ne suis pas remboursé dans les prochains 5 jours, je vais soumettre mon dossier au service de protection aux consomateurs.

  27. Karin says:

    Your business ethics are obviously suspect in reading all the above inquiries and complaints. If you are a legitimate business, you should refund any and all monies taken from these people who were, more than not, duped into buying something they did not want or need, as in the case of my sister’s charges, which I am actively trying to figure out and retrieve for her. Shame on you for your underhandedness in what looks like highway robbery at its best.

  28. Kimberley Whyte says:

    Today I had a charge of 1.76 for nothing I only use facebook to play one Game and have for years and have never seen your name or anything. I would like my money back i know it is not much but it is the point

  29. Donald Butler says:

    I did not authorize PC Mac Cleaner to charge anything to my credit card. This is a huge scam, I would not have caught it but this is my back up credit card, only gets used for special things, this was the only charge, was not authorized, someone should go to jail for doing this. These companies think that we will miss this charge, they are stealing from us thinking it will be OK, it is not OK, Lock them up.

  30. isela ward says:

    I HAVE A CHARGE ON MY CREDIT CARD FOR APC CLEANER THAT I DIDN’T ORDER…THE AMOUNT IF $59.90…PLEASE CANCEL AND CREDIT MY ACCOUNT. I ALREADY HAVE MCAFFEE

  31. Tamara says:

    Wow people! Please pay attention. This is not the FSPRG company, this is just some random person that did a little research and found out some info and kindly shared his findings.
    Are these findings legitimate? who knows but Stuart.co is not here to provide you refunds!!

  32. Jean says:

    This is FRAUD…. I just got 5 charges in less then 2 weeks that I NEVER authorize…. you should be ashamed

  33. Arvo Saarelainen says:

    There is a charge amount of 9,29 E in my credit card. I need furher informatio of this. Why I have to pay this charge?

  34. Lewis Nation says:

    I was just charged again 2 times for PC cleaner on my cancelled debit card. My bank should not have paid these amounts of $43.95 & $21.95. This company is scam to begin with and should be held accountable and deregistered.

  35. valentino says:

    I received today 15/08/2018 at 18:35 a payment message on my credit card of € 12.99 from FSPRG.UK (GBR, Biester). Without having ordained anything. I ASK FOR AN EXPLANATION, but above all give me back my money. I’m waiting for the message.

  36. T K S Ramanathan says:

    I have received yesterday 25-08-2018 at 10.23pm a payment message on my VISA credit
    card INR 807.59 from FSPRG.UK. without order anything. I ASK FOR AN EXPLANATION, but above all give me back my money. I am waiting for the reply message from you immediately.

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